Please record yourself going through the script below. You are responsible for the ‘Appointment Setter’ portion. You do not have to read the ‘Lead’ portion. It is there to simply guide you on a realistic scenario.

You can use the following website to record yourself:

Once completed, please share the link of the recording in the application form.

Script:

☎️…Ring Ring…☎️

Appointment Setter:

Hi is this Adriana?

Lead:

Hello - yes it is.

Appointment Setter: Hey Adriana - this is ‘Appointment Setter Name’ calling from Canadian PoolScapes. How are you?

Lead:

I’m good. I’m sorry, who is this?

Appointment Setter: It’s ‘Appointment Setter Name’ from Canadian PoolScapes. We had a call booked at this time to talk about your pool project. Does this time still work?

Lead:

Ahhhh yes, now I remember!

Appointment Setter:

Ok Great! So Adriana, I’m just a coordinator here. The purpose of this call is to better understand your project so that I can book you in for a consultation with the right specialist. Is that ok?

Lead:

Yes - that works.

Appointment Setter:

Perfect. So let’s start here. Is your Zipcode 34102?

Lead:

Correct

Appointment Setter:

Looks good! Can you please tell me more about your project?

Lead: I want a 30 x 15 pool with an attached SPA. I already have city permits and I want to be swimming by July 2026.

Appointment Setter: Nice - that sounds like an exciting project!

So assuming you’re happy with our recommendation and pricing, when would you like us to start working on your project?

Lead: Yesterday!

Appointment Setter: Sounds good ****- have you received quotes for this project?

Lead: Not yet but I plan to.

Appointment Setter: Great! Can you please share your address?

Lead: Sure - it’s 123 Fake Street, Los Angeles 95648

Appointment Setter: To confirm, your address is 123 Fake Street, Los Angeles 95648?

Lead: That’s right.

Appointment Setter:

Ok great. You’re confirmed for next Wednesday at 11am. We appreciate the interest and look forward to meeting you next Wednesday. Have a great day!

Lead: Thanks. You too. Bye

Appointment Setter: Bye